Amazon Connect, Amazon Web Services Inc.’s call center application, received some upgrades recently, namely Contact Lens for Amazon Connect. It allows users to get a picture of trends and sentiment ...

Transera today announced deeper integration with Salesforce through the Transera Call Center App for the Salesforce Sales and Service Clouds. The availability of this new app means that contact ...

Mike Fox, a software developer for Lighthouse Works, is proud of his contribution to developing the EquiVista app, which is poised to help make call center jobs more accessible for the blind and ...

Smart cities, application modernization, generative AI: All are boons to citizen experience in state and local jurisdictions. But some opportunities to address the most sensitive and humanitarian ...

Step one, cleave the underlying VoIP network from the call-center application. The Meridian remains a highly reliable switch and we couldn't think of an overriding reason to forklift upgrade the ...

IP-based systems allow companies to route calls to home workers and satellite offices. Baxter Credit Union took a bold approach to upgrading its call center. In late 2002 it merged voice and data on a ...

Voice technology specialist Nuance this week is expected to unveil a call center application that uses voiceprints to authenticate customers over the phone before letting them access private ...

With the goal of enhancing its call center application development capabilities, Microsoft announced Thursday a technology acquisition from Unveil Technologies. The terms of the deal were undisclosed, ...

With the Nov. 4 presidential election less than four weeks away, the Lawyers’ Committee for Civil Rights Under Law is gearing up its IT systems to handle an expected 150,000 Election Day telephone ...

GREENVILLE, S.C. - Greenville FCU took what is traditionally thought of as a call center solution and used it for just about everything but a call center, which the credit union didn't have at the ...

SUNNYVALE, Calif.--(BUSINESS WIRE)--Transera, the Customer Engagement Analytics in the cloud company, today announced deeper integration with Salesforce through the Transera Call Center App for the ...