A new Hotels.com survey finds that more than half of hotels feel pressured to roll out flashy technology. Here’s what that means for guests.

Imagine sleeping in a hotel parking lot instead of the room you booked. That's what happened to one family due to this quirk ...

Pete Sager had anything but a normal check-in when he arrived at a La Quinta hotel in Florida last month. Instead of staff greeting him from behind the front desk, a single candle burned on the empty ...