A Conversational Agentic AI Operating Not as A Tool, But as the Contact Center Workforce OnviSource announced the launch of ChatOrchestra(TM), a Conversational Agentic AI that "un-tools AI", shifting ...
Contact center AI is increasingly integrated directly into call center software, making advanced capabilities available to agents without added complexity. AI bots now help answer routine questions, ...
Mark Speare, a fintech executive with experience across B2B and B2C SaaS, customer success and trading technology, examines ...
Monitoring call times, optimizing agent schedules, timely analytics, not to mention the ability to view the entire customer journey in real and historic-time, ensuring agents have the on-demand ...
MILLERSVILLE, Md., Sept. 8, 2025 /PRNewswire/ -- CallTrackingMetrics, a global conversation analytics company, today announced the launch of VoiceAI, an advanced AI-powered voice assistant solution ...
DUBAI, United Arab Emirates--(BUSINESS WIRE)--GITEX GLOBAL – Avaya, a global leader in enterprise CX, today demonstrated its vision for a future of customer experience orchestrated by AI. Shown at ...
KETTERING, Ohio (WDTN) — Another call center will hang up their phones in Kettering. In the 4300 block of Display Lane in Kettering, Spectrum has operated a call center for a number of years.
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