Today's contact centers are fine-tuned machines, with no penny wasted and every customer interaction optimized. Before founding Zenarate, I led contact centers at large financial institutions. During ...

Using simulation technology to train customer contact agents can improve their productivity and effectiveness, according to a research study by the Georgia Institute of Technology. The project, ...

Zenarate AI Coach continues to transform how the world's leading brands in financial services, BPOs, healthcare, travel, technology, and services industries use AI Conversation Simulation to develop ...

Brian Tuite is cofounder & CEO of Zenarate, a leader in developing top-performing customer-facing teams through AI Conversation Simulation. I have written extensively on the power of simulation ...

PALO ALTO, Calif. and DENVER, Jan. 11, 2023 /PRNewswire/ -- Zenarate, the leading Simulation Training solution, today announced AI Coach continues to lead contact center Simulation Training with seven ...

A company's heart is often its call center since it provides a first line of defense for customer dissatisfaction, as well as an unparalleled opportunity for cross selling. But building and ...