If you have ever worked in customer service, you probably know that some customers can be really rude. You also probably know ...

Japanese telecommunications giant SoftBank recently announced that it has been developing "emotion-canceling" technology powered by AI that will alter the voices of angry customers to sound calmer ...

Posts from this topic will be added to your daily email digest and your homepage feed. A reassuring line that said Sonos ‘does not and will not sell personal information’ has disappeared. A reassuring ...

The MarketWatch News Department was not involved in the creation of this content. A new study by Customer Care Measurement & Consulting (CCMC) and Arizona State University's W. P. Carey School of ...

The goal of the customer service is to ensure customer satisfaction and to enhance customer loyalty. But despite the billions of dollars companies spend on customer service programs, our interactions ...

Japan's SoftBank is testing AI technology that can make the lives of call center workers easier by adding a "softer" tone to angry calls.

An angry customer at a McDonald’s in Houston, Texas, fatally shot a man who was trying to calm him down, police say. Getty Images/iStockphoto A McDonald’s customer who was angry about his order shot ...