One of the best definitions I've found of our current climate, economic and sustainability crisis is depicted in Greta Thunberg's The Climate Book: The Facts and the Solutions. Thunberg's account ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. Similarly, MIT researchers ...

As customer expectations rise and digital interactions multiply, organizations are racing to integrate AI into their customer experience (CX) strategies. Yet, despite growing tech budgets, many CX ...

Frost & Sullivan is pleased to announce that global digital business services leader TP has been awarded the 2025 Asia-Pacific Company of the Year Recognition in the customer experience management ...

LONDON--(BUSINESS WIRE)--According to Forrester’s (Nasdaq: FORR) Global Total Experience Score Rankings, 2025, when companies align their brand promise with the experiences they deliver across both ...

Joyce Ercolino, director of digital excellence and customer experience at Harmony Biosciences, shares her go-to pharma CX framework with Marc Iskowitz. She also delves into how medical marketers can ...

Authenticom Group of Companies today announced the acquisition of substantially all assets of iSKY's Automotive Experience Division from ibex, including the industry-leading RefleCX™ platform. The ...

Concentrix Corporation (NASDAQ: CNXC) is one of the oversold tech stocks to invest in. On September 18, Concentrix announced ...

Telecommunications giant Verizon is announcing a new suite of customer service experiences for consumers of its phone and internet offerings. Among other enhancements, Verizon customers now have ...