Working in a restaurant can be a rewarding experience, but it's largely dependent on customers' behavior. Anyone who has ...

Lowe’s (LOW) is facing another rude awakening after its sales recently suffered from a major shift in customer behavior. In Lowe’s first-quarter earnings report for 2025, it revealed that its ...

Access to affordable medication is becoming an increasingly urgent issue across the nation. Millions of Americans live far ...

As a founder and CEO of multiple companies, I’ve learned firsthand that the most effective leaders are those who prioritize the customer experience. Far from being a mere formality, customer support ...

The post Customer Was Unhappy That Some Of Their Furniture Hadn’t Arrived Yet, And This Manager Had A Hard Time Keeping His ...

It’s tempting to think that big companies are run by people, but in reality, they are mostly run by policies and rules. If you have 70,000 employees, you can’t have them all making up different ways ...

Vanessa Salazar of Apopka wanted a larger vehicle to transport her family. She fell in love with the Kia EV9. “We loved it. We thought it felt great,” Salazar told Action 9 Consumer Investigator Jeff ...

Billions are wasted on dashboards and data collection. True journey intelligence comes when leaders turn insights into real-time action. Picture this: You're sitting in a strategy meeting where ...

A Jetstar customer has claimed he was told he needed to pay a $60 fine or would be forced to miss his flight - despite pointing out a huge problem with the charge.