Or are you unsure of the right approach for your customer service training? Here are some useful considerations to help you upskill your teams and improve both your employee and customer experience.

Provide comprehensive training Training is the cornerstone of a successful customer service operation, especially during peak demand periods such as open enrollment. Agents must have a deep ...

Jotform's AI-powered virtual agents automate workflows and enable organizations of all sizes to improve user engagement and efficiently scale their customer service across multiple channels.

OpenAI open sourced a new Customer Service Agent framework — learn more about its growing enterprise strategy Carl Franzen @carlfranzen June 18, 2025 3:30 PM ...

The Customer Service Challenge for Battery Experts: Complex Products + Multilingual Markets Headquartered in Hong Kong, GP Batteries was established in the 1960s and operates in over 50 countries and ...

The constant churn of agents not only increases recruitment and training costs but also disrupts the continuity of service, negatively affecting customer satisfaction and loyalty.

Workplace software provider Salesforce has formally announced Einstein Service Agent, the company’s first-ever autonomous AI agent. Salesforce said in a press release that it’s designed to ...

Salesforce Inc. today announced the pilot launch of Einstein Service Agent, the company’s first fully autonomous artificial intelligence agent that it says can handle and resolve customer ...

Salesforce is growing its Einstein platform with an autonomous AI agent technology that will be used initially to support customer self-service.

Agentic AI's potential for improving customer satisfaction and streamlining workflows is bolstering its appeal in customer service circles and fueling what could be a US$47.1 billion market by 2030.