Several Amazon shoppers have come forward to claim that online customer service representatives have gotten a little too friendly during virtual chats by flirting with them.

An Instacart shopper claims the grocery delivery service's customer service arm canceled an order she had already completed just to spite her.

A compassionate customer experience can stay with you forever—just like these real-life examples shared by our employees.

A 47-year-old customer-service representative for Southwest Airlines says it's been a challenge. They've worked there since 2008 and the airline pays them $30 an hour. They said they've dealt with ...

Cupid's arrow shot a bull's-eye with one Target shopper and his customer service representative, whose love blossomed during an online transaction.

Timmia McIlwaine began working as a customer service representative for a major airline 11 years ago, and she remembers often going nearly a month without handling a single angry call. That was ...

This week we continue our Pulitzer Prize-winning coverage of the plight of America’s beleaguered customer service representatives.

A customer service rep filmed her co-worker hanging up on a 'Karen' and asserted that people should 'normalize hanging up on rude customers.' ...