Customer experience is entering the sci-fi age: knowing and understanding customers on an individual level, providing ...

Customer service is a critical component of any successful business. It can make or break a customer’s experience, ultimately impacting the company’s bottom line. What can a business that is ...

The adage “the customer is king” will always ring true, no matter what industry you’re in. A negative customer experience can lead to the demise of a business if its leaders can’t figure out how to ...

The Founder of the Customer Experience Professionals Ghana Association (CEPGA), Esther Dokuwaa Ofosuhene, has urged businesses to be intentional and strategic in delivering products and services that ...

Intercom envisions a not-too-distant future where a single unified AI agent will handle the entire customer experience, and ...

Organisations that want to prosper understand that creating a great customer experience is essential. It has to be a strategic approach that cascades down from the C-Suite to the front-liners. In ...

Financial institutions are leveraging AI to enhance security, deliver personalized experiences at scale, and streamline ...

Telecom customer experience has evolved from basic metrics to real-time, data-driven, personalized engagement, creating new ...

Infosys has unveiled its Customer Experience Suite for Salesforce, combining Infosys Topaz and Salesforce’s agentic AI to ...

This was a rough year for customer experience. We’ve been hearing for years how important customer experience is to business, and a whole business technology category has been built around it, with ...