When I wrote a column on taking care of customers, one negative e-mail stood out to me because it illustrates an important ...

When this cashier helped to check out a customer who wasn’t very talkative, she did her best to help and stay friendly.

Customer satisfaction isn't about highly structured processes and programs but creating a culture of service.

The customer was costing the company to much money and was harassing employees. You have to remember, everytime you call customer service, you are costing the company money.

Why Customer Service Representatives Might Be Deliberately Making Your Experience Worse Former reps reveal what they say happened at the other end of the phone.

Fitness International and Fitness & Sports Clubs have illegally charged hundreds of millions of dollars in recurring fees through difficult cancellation procedures, according to the ...

The Federal Trade Commission targets LA Fitness and Esporta Fitness operators for alleged consumer protection violations ...

The FTC alleges that LA Fitness' parent company is using "opaque and complicated" methods to make it difficult for customers ...