Even if you have a five-star customer service practice, you'll still have patients who are deemed difficult. The difficult patient often upsets the staff, sends negative reverberations throughout the ...

Orthodontists are all too familiar with the occasional hard-to-please patient. But some patients may be more than just difficult -- they could be suffering from a psychiatric condition known as body ...

Routine dental visits evoke mixed emotions in individuals. While some find them manageable, others experience intense anxiety at the thought of sitting in the dentist’s chair. “Dental anxiety is ...

A visit to the dentist's office, complete with strange sounds, sights and smells, can give even a seasoned patient a twinge of anxiety. For patients with autism, many of whom are extremely sensitive ...

Dear Doctors: Our grandmother is 76 years old and has Alzheimer’s disease. My siblings and I are helping our mom care for her. We’d like to know what to expect regarding dental care. Her dentist has ...