"Try to be a rainbow in someone's cloud." As we ring in 2025, the words of American poet and civil rights activist Maya Angelou ring particularly true. After all, we all could use a little more ...

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In nature, thriving ecosystems demonstrate a remarkable balance of interdependence and inclusivity. Each species, no matter how small, plays a role in sustaining the whole. This same principle applies ...

In customer service training circles, there’s a belief that you can't train for empathy. In other words, the empathy required by a customer-facing employee is a fixed personality trait, something that ...

Click to share on X (Opens in new window) X Click to share on Facebook (Opens in new window) Facebook Over the course of last semester, I wrote five columns about empathy — this one you’re reading now ...

There are many ways to create empathy. Source: RichVintage / iStock Parents are instinctively empathic with their children. We feel it deeply when our children suffer and when they are full of joy. At ...

Companies like Ritz-Carlton are the gold standard for top-notch customer service, and there’s a clear reason for this distinction. The company’s credo not only encourages employees to treat customers ...

Syria’s brutal civil war has cost the lives of tens of thousands of civilians—men, women and children. It would have cost even more were it not for the life-saving efforts of Dr. Amani Ballour, the ...

Note: In this post, I use the terms narcissist, narcissistic, and NPD as shorthand for someone who qualifies for the diagnosis of narcissistic personality disorder. One of the most shocking moments in ...