Although it can sometimes be misused, empathy is a generally valuable approach to take with other people—including at work. Often, when people are upset or frustrated, they first want to be heard and ...

Empathy training programs that include practice and feedback tend to be most effective. Experiences such as travel, learning sign language, and pet ownership may also train empathy. There are no ...

The working world is undergoing a wide and constant shift. Technology advancements, the proliferation of remote work and changes in external conditions have altered so many elements of company ...

[19:42] Soft Skills as the New Hard Skills - Christine explains why the next era of leaders will be defined by leadership ...

As we've struggled through the pandemic and all the upheaval it has caused in our personal and professional lives, there has indeed been a silver lining. No, I'm not being a Pollyanna about this, but ...

Did you know that our work colleagues can make a huge difference in helping us get through tough times? The problem is, so many of us are too burned out right now to offer our co-workers the support ...

What exactly is customer service-specific empathy? And how do you go about training employees in it (if, in fact it can be trained for) and deploying its power at your company? Let me back up. If you ...

Attrition and anxiety are the two prevailing trends of the current phase of the pandemic, according to a June 21 report from benefits technology firm Businessolver, yet the company said it has ...

A UC Berkeley study published March 29 found that empathy training for probation and parole officers led to a reduction in bias against supervisees and recidivism rates among their clients. The ...

More than half of all practicing physicians show signs of burnout, studies show. Contemporary physicians face tremendous pressures due to a confluence of factors, including balancing heavy patient ...