Contact center specialists need empathy to succeed in their roles. Here are some methods of teaching it. Empathy is often cited as the top skill contact center professionals need to succeed. Empathy ...

I recently had an encounter with other parents where it was difficult for some to understand what it’s like to parent a child with special needs. I realized we often receive sympathy, when we really ...

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Teaching with empathy means being aware of how students’ own cultures, lives, and families have affected them. How children are brought up in their culture impacts their ability to learn, experience ...

Empathy, or the ability to take the perspective of the other and feel in a way that is compatible and appropriate to what the other person is feeling (Batson, 2009), is a central emotion in intergroup ...

Story-based games are another engaging way to teach empathy through storytelling. These games usually require kids to make ...

Did you know that teaching children empathy skills early in life can increase their confidence and help them better handle stressful situations? Empathy is critical to success throughout life and is a ...

Imagine you are picking up your child from daycare or school. You ask your child how her day was and maybe talk about plans for the rest of the day. Suddenly, you hear on the radio an interview with ...

“No significant learning occurs without a significant relationship.” This quote from Dr. James P. Comer highlights the importance of strong teacher-student connections, along with the key role that ...