FORT HOOD, Texas--Good customer service costs nothing, but it is priceless in terms of what it means to the patients and staff at Carl R. Darnall Army Medical Center. “Wherever they go, people have ...

(Quick sidebar for the civilians reading this article: HCAHPS are patient satisfaction scores that some government payments are partially tied to. These scores are based on questions--mostly on ...

One of the disciplines that is not taught in dental school and rarely taught in dental continuing education is customer service. Almost every dentist would agree that customer service is important, if ...

Leading healthcare organizations are working to bring together service, back office and operations to adapt to changing patient needs and business conditions. To achieve this, these organizations are ...

A study of nearly 35,000 online reviews of physicians nationwide has found that customer service is patients’ chief frustration, not physicians’ medical expertise and clinical skill. The study, ...

Like most other small businesses, dental practices are searching for ways to differentiate themselves from the competition. Clinical differentiators are rare (and difficult for patients to truly ...

When computer scientist and entrepreneur Dharmesh Shah said, “Improve the experience and everybody wins,” he wasn’t talking about the potential for dental front-office AI. But he could have been. DSOs ...

Healthcare organizations can improve both the employee and patient experience when they target optimizations in their contact ...

Healthcare needs change. Shifting from a system focused solely on disease treatment to one that prioritizes the whole patient is essential for better patient experience. Technology enhances care. Tech ...

The healing part of this equation, the clinical outcome, is indisputably important. But the hospitality side of the equation, what we call "the patient experience," also matters to patients and to ...

It's been seven weeks since my odyssey to heal a badly fractured wrist began, and I'm happy to report that it's just about over. Through this journey, I've made stops to numerous healthcare settings.