Contact center specialists need empathy to succeed in their roles. Here are some methods of teaching it. Empathy is often cited as the top skill contact center professionals need to succeed. Empathy ...

Empathy is wired into our brains. We actually have cells in our brain called mirror neurons, which fire as if we are doing the same task as another person is doing, or feeling what they are feeling.

I recently had an encounter with other parents where it was difficult for some to understand what it’s like to parent a child with special needs. I realized we often receive sympathy, when we really ...

“No significant learning occurs without a significant relationship.” This quote from Dr. James P. Comer highlights the importance of strong teacher-student connections, along with the key role that ...

Extinction Rebellion activists at the Marine Rebellion march on 6th September 2020 in London, United Kingdom. Ocean Rebellion, Sea Life Extinction, Animal Rebellion and Extinction Rebellion joined ...

For longtime Smith faculty member Katy Schneider, the start of a new semester is always unpredictable. “Every class is a living organism and I have to spend time taking the pulse,” says Schneider, who ...

As a music enthusiast and advocate for youth development, I strongly believe that teaching empathy through music to our youth is crucial for their overall growth and well-being. Music has the power to ...

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Dear Meghan: We have a 4-year-old who acts out (shouts, doesn’t listen to teachers well) at his preschool. There have been several times when teachers said he acts aggressively toward other kids and ...