Even though email and other computer-based communications have taken precedence in business, telephone communications continue to be a primary means. Many customers, contractors and institutions ...

In order to prepare yourself and your team for the barrage of customer calls that will come with many heavy shopping seasons of the year (Valentine’s Day, Black Friday, Cyber Monday, post-holidays, ...

Have you noticed the number of telephone calls you, as a consumer, receive that are either solicitations or political in nature? Is “through the roof” an appropriate description? Now, add to that the ...

For more than a century, the telephone has been a staple for businesses both large and small. Yet remarkably, it seems many businessmen and women have overlooked the fundamentals of good telephone ...

PITTSBURGH (KDKA) - Have you heard from your electronic leash today? Has it buzzed, vibrated, rang, or alerted your attention away from something, or someone else? How many of us think twice about ...

Is your teen texting all the time? What about that annoying ring tone that goes off every time his best friend calls? If so, then your teen just might need a crash course in Cellular Etiquette. Many ...