Active listening training empowers call center agents to boost FCR and CSAT, reduce repeat calls, and deliver empathetic, ...

Massachusetts industry appointments update - 4/9/2007MortgagePress.comMassachusetts mortgage industry positions • IndyMac Bank's mortgage bank has hired Manny Chaudhari, Brian Grant, Paul Majer and ...

CallSource, a call tracking, marketing analysis and sales improvement firm, announced a new partnership this week to offer onsite and online call management and phone skills training for the company’s ...

When people describe a good communicator at work, they’re usually talking about a great presenter — not a great listener. In fact, few business school courses focus on building listening skills and ...

Listening is helpful when done right. Most sales professionals don’t, I didn’t. The hard truth is listening will never, ever help you close a deal unless you make it part of a much larger skill set.