Every year since 2017, the SP2C, in partnership with EY, has published the barometer of the economic, social and territorial impacts of outsourced contact centres. The title of the 2024 edition was: ...
In a recent edition of Cash Investigation, a manager from La Banque Postale (whose customer relations department is headed by Sandrine Beltran) reported that the bank was using AI to rate its ...
Onepilot acquires Eodom, joins the top 15 outsourcers and takes Didier Ferrier on board. A winning move. The right cheque, the right offer, at the right time? Over the last few years, many BPO players ...
On 13 January 2025, Paris will no longer have any physical reception points for tourists and visitors. Spot 24, its last PAT, will have closed the day before. 7 of the 10 employees at Paris Je t'aime ...
Unique, secret or memorable places that can't be booked on Airbnb, Booking or Le Collectionnist. These rooms, houses and places that can't be booked on Airbnb or Le Collectionnist. In Annecy, Avignon, ...
Seven2, formerly Apax Partners, has reportedly commissioned a French investment bank to sell its stake in Vocalcom, the star call centre software company, which has recovered well after a few ...
Annoncée sur Facebook ce matin, et hier dans quelques médias, la nouvelle ne fera pas l’ouverture du journal télévisé de 20H. Pour les amateurs de musique et d’expériences sonores distinctives, elle ...
Amazon is probably the world leader when it comes to customer experience, but France is the birthplace of Louis-Ferdinand Céline, Gallimard, Amélie Poulain, Edith Piaf, Daniel Julien and Laurent ...
Les actionnaires majoritaires de Majorel, Bertelsmann Luxembourg et le groupe Saham, se sont engagés de façon irrévocable à apporter à l’offre leurs titres Majorel. Le nouveau groupe ainsi constitué ...
The Vénus was managed by its founder Régine Denis, wife of a Paris music hall director, from 1975 to the 1990s. Like the Château d’Hérouville but smaller and located in south of Paris, this ...
Corinne Schamber recounts her remarkable career at Teleperformance, where she started more than thirty years ago. She has held almost every position there, eventually becoming Managing Director for ...
L’informé, un média en ligne d’investigation, s’apprêterait à sortir une bombe à retardement : le montant respectif des revenus collectés et reversés par le CFC aux grands journaux et news magazines ...
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