A cloud contact center is an internet-based facility that handles all inbound and outbound customer communications for a company. The software solution offers a comprehensive suite of tools and ...

Before we define what fax software is, we should first define what fax is exactly. Fax, or facsimile, is traditionally what we call the technology used to transmit scanned-in documents (printed text ...

Bring calls, texts, video meetings, and fax together on one reliable AI communications platform.

Even if the term “inbound calling” doesn’t ring a bell (pun intended), you’ve no doubt interacted with this common business practice on numerous occasions. Like, for example, when your two-year phone ...

You don’t get a second chance to make a first impression—especially if you’re a business in a competitive field. Your business phone number plays a key role in conveying the precise image you want to ...

Sign in to proceed Sign up for a free trial These service providers are built on top of the RingCentral Platform. Apps that work for RingCentral also work for these service providers.

Chatbots are all the rage, and not a customer meeting goes by without them coming up. Facebook has managed to revive a lost industry: virtual agent systems (which could be found on some websites 10 ...

What does good customer service look like? You probably know when you’ve experienced it, and you certainly know when you’ve experienced bad customer service, but for a small business with a small ...

Meeting fatigue (or meeting overload) isn’t new to the workplace, but remote and hybrid work have made it a lot harder to avoid. With a hybrid workforce, many leaders think that they need more ...

It’s no secret that call centers are concerned with metrics and performance. Reps have to be fast at not only picking up the phone and responding to customers, but also solving those issues—sometimes, ...

You’ve probably heard of the importance of nonverbal cues and body language when you’re communicating with someone, whether that’s in a business meeting or a conversation with a friend. But do you ...

“Startup” is often treated as a catch-all buzzword among businesses. But despite popular belief, the term isn’t just reserved for scrappy tech companies in Silicon Valley. So, what constitutes a ...