Integration connects agentic orchestration with multi-agent AI to streamline enterprise customer service workflows.

The company launched the Agent Operations Center on Dec. 9, positioning it as the first unified command hub for managing both ...

Entrepreneurship has always been a test of endurance. But in 2026, it’s also going to be a test of reinvention.

How SA leaders are reshaping enterprise CX in the age of AIIssued by ConnectJohannesburg, 10 Dec 2025 Greg Jarvis, Head of Customer Success at Connect SA. South Africa’s customer experience (CX) ...

In customer experience leadership, it is easy to get swept up in the urgency of daily operations—handling complaints, fixing ...

Artificial intelligence is changing the way companies deliver customer service, not by replacing human expertise, but by ...

A different approach to customer acquisition is needed for businesses to survive, let alone thrive, in this new era of AI ...

Retail workers are bracing for the holiday shopping season and its stressed-out customers. Most interactions are pleasant, ...

Some companies are acting preemptively. Delta Airlines is encouraging kindness between customers and employees with a ...