Senior staff writer Faith Richardson argues that everyone should work a customer service job at some point in their life.

Cloud-based call center software costs $20-$200+ per user monthly. Key features include call blending, CRM integration, IVR ...

Telus Corp. saw an increase in internet subscriptions as the company builds its fibre presence in markets like Ontario and ...

In this report, GBENGA OLONINIRAN details how foreign ex-convicts flee their home countries, set up fraud syndicates in ...

In the first funding round, he agreed to work with only those who believed in him; the equally anonymous fund Cerca was one ...

Salt Lake’s Indoor Swap Meet in West Valley City isn’t just a shopping destination—it’s a bargain hunter’s paradise that transforms the ordinary errand of shopping into an adventure worthy of Indiana ...

Procurement Magazine was in California for Zycus Horizon 2025, speaking to leaders about the event, agentic AI and the future of procurement ...

When support teams capture and analyze the voice of the customer (VoC) — through sentiment analysis, chat transcripts and ...

In the 7-minute documentary “The Future is Calling,” experts explain how the customer experience is transforming.

Done right, AI agents can make the total customer experience feel more human, says CEO of agentic AI automation platform ...

Target is rolling out a new greeting policy for the holidays, aiming for smiles and connection, but it has some wondering if ...

It'll be making a new push in the US with an Android version of its Fairphone 6, along with over-the-ear headphones called ...