Working in a restaurant can be a rewarding experience, but it's largely dependent on customers' behavior. Anyone who has ...

Singapore may be one of the most AI-forward markets in the world, but when it comes to customer service, AI is still missing ...

Intercom envisions a not-too-distant future where a single unified AI agent will handle the entire customer experience, and ...

Almost everyone has a tale of placing an order for products based on a picture or a service promise and getting something ...

KCB Bank Uganda just wrapped up their annual Customer Service Week by transforming its 15 branches nationwide into hubs of ...

American Express (AXP) remains a Buy for long-term investors, supported by strong brand loyalty, premium customer base, and ...

Though it’s on wheels and available for events, from golf tournaments to car shows, Good Guys Cigars often sets up at ...

When we flew to the memorial service, his wife’s sibling slipped us the box of ashes. She said my brother’s wife was too ...

Dear Eric: My brother died of Covid four years ago. When we flew to the memorial service, his wife’s sibling slipped us the ...

Trust often comes from subtle signals: fast resolution, no handoffs and a sense that “someone’s got this.” And, it’s not ...

Dear Eric: My husband and I have been married for 40 years. He has two adult sons in their 60s, and I have an adult daughter ...