Working in a restaurant can be a rewarding experience, but it's largely dependent on customers' behavior. Anyone who has ...

Singapore may be one of the most AI-forward markets in the world, but when it comes to customer service, AI is still missing ...

Intercom envisions a not-too-distant future where a single unified AI agent will handle the entire customer experience, and ...

Almost everyone has a tale of placing an order for products based on a picture or a service promise and getting something ...

Third-party delivery, takeout apps, kiosks, and mobile ordering have reshaped the restaurant industry. Guests can get your ...

KCB Bank Uganda just wrapped up their annual Customer Service Week by transforming its 15 branches nationwide into hubs of ...

Service meets customer needs, but hospitality makes people feel valued — and that’s what drives loyalty and referrals. Small, human gestures turn ordinary transactions into memorable experiences and ...

American Express (AXP) remains a Buy for long-term investors, supported by strong brand loyalty, premium customer base, and ...

By Bernard Kelvin CLIVE As we celebrate another Customer Service Week globally, I would like us to take a moment to reflect.

Though it’s on wheels and available for events, from golf tournaments to car shows, Good Guys Cigars often sets up at ...

When we flew to the memorial service, his wife’s sibling slipped us the box of ashes. She said my brother’s wife was too ...

Dear Eric: My brother died of Covid four years ago. When we flew to the memorial service, his wife’s sibling slipped us the ...