A cloud contact center is an internet-based facility that handles all inbound and outbound customer communications for a company. The software solution offers a comprehensive suite of tools and ...

Before we define what fax software is, we should first define what fax is exactly. Fax, or facsimile, is traditionally what we call the technology used to transmit scanned-in documents (printed text ...

Bring calls, texts, video meetings, and fax together on one reliable AI communications platform.

Even if the term “inbound calling” doesn’t ring a bell (pun intended), you’ve no doubt interacted with this common business practice on numerous occasions. Like, for example, when your two-year phone ...

You don’t get a second chance to make a first impression—especially if you’re a business in a competitive field. Your business phone number plays a key role in conveying the precise image you want to ...

Sign in to proceed Sign up for a free trial These service providers are built on top of the RingCentral Platform. Apps that work for RingCentral also work for these service providers.

Chatbots are all the rage, and not a customer meeting goes by without them coming up. Facebook has managed to revive a lost industry: virtual agent systems (which could be found on some websites 10 ...

Today, we announced that RingCentral has acquired CommunityWFM, a leading contact center Workforce Management solution. Our mission at RingCentral is to empower businesses of all sizes to communicate ...

“For decades, contact center and workforce management software have been essential but separate components of a well-designed customer service operation,” said Sheila McGee-Smith, President and ...

With RingCentral RingEX, get a VoIP phone number for each user, plus easy access to more local, toll-free, and vanity numbers. All as part of an AI-powered collaboration platform that helps ...