Switching from a surprise-and-delight program to JJ Rewards could help drive frequency and incentivize the chain’s most loyal guests.

From Starbucks’ Brian Niccol to BJ’s Lyle Tick and Potbelly’s Bob Wright, boards have made headway with executives that implemented strategic improvements to help sales and traffic.

Hart, former CEO of Red Robin, succeeds Josh Kern and will oversee a slimmer, multi-brand platform that recently offloaded several non-core concepts.

The closures, which will largely take place over the next few days, follow a strategic review of the company’s North American store base as part of its larger turnaround plan.

The North American Association of Subway Franchisees is backing an arbitration case brought by a franchisee and claims that mandated remodels create significant financial burdens.

SoundHound’s voice automation technology is expected to free up workers and improve front-of-house service. The casual dining chain said the system ensures every call can be answered and that the ...

The fried chicken QSR will debut at five Cumberland Farms c-stores in the Florida panhandle, with the first opening this week ...

The chain’s expansion continues despite a slowdown in same-store sales across many fast casual brands.

The fast casual sector is facing value pressure from both directions, as QSRs cut combo prices and casual dining emphasizes holistic value.

Daybright, operating under subsidiary Red Wagon Ventures, will open its first location in Greater Atlanta this fall and serve coffee, smoothies and juices.

Brands like Olive Garden, The Cheesecake Factory and Applebee’s are using value promotions to boost visits and sales while ...

Michael Osanloo resigned on Monday, and Chairman of the Board Michael Miles became interim CEO. The board is searching for a replacement.