Switching from a surprise-and-delight program to JJ Rewards could help drive frequency and incentivize the chain’s most loyal guests.

From Starbucks’ Brian Niccol to BJ’s Lyle Tick and Potbelly’s Bob Wright, boards have made headway with executives that implemented strategic improvements to help sales and traffic.

Hart, former CEO of Red Robin, succeeds Josh Kern and will oversee a slimmer, multi-brand platform that recently offloaded several non-core concepts.

The closures, which will largely take place over the next few days, follow a strategic review of the company’s North American store base as part of its larger turnaround plan.

Operators can take advantage of increased catering demand and large holiday party orders if they can craft festive meals and experiences despite high food costs and labor challenges.

The North American Association of Subway Franchisees is backing an arbitration case brought by a franchisee and claims that mandated remodels create significant financial burdens.

SoundHound’s voice automation technology is expected to free up workers and improve front-of-house service. The casual dining chain said the system ensures every call can be answered and that the ...

The fried chicken QSR will debut at five Cumberland Farms c-stores in the Florida panhandle, with the first opening this week ...

The restaurants will feature the c-store chain’s Cajun-inspired fast food menu, which includes fried chicken, seafood, po boys and southern sides.

The chain’s expansion continues despite a slowdown in same-store sales across many fast casual brands.

The partnership is part of Uber’s strategy to create a delivery network that deploys sidewalk robots and aerial drones alongside drivers and couriers.

The fast casual sector is facing value pressure from both directions, as QSRs cut combo prices and casual dining emphasizes holistic value.